PS3 warranty disabled by dust disaster?
Dust is a fact of life for the modern gamer. Either something you work against to keep your entertainment center sparkling or, more likely, a choking hazard whenever you’re forced to dive into the tangled snakes nest of cabling that lurks behind your system.
The PS3 is famous for being the most dust-attracting of consoles: it acts like a dust-bar with a "free drinks for dust" neon sign, staffed entirely by cute female dust particles. We’re saying it pulls in a lot of dust (just check out these pictures at Kotaku).
This is magnified by applications like Folding@Home which encourage you to leave your PS3 on at all times. It seems very selfless of the console – as well as trying to cure disease, it’s sacrificing itself in an attempt to keep the rest of your room dust-free.
The problem? It apparently invalidates your warranty (as reported by the Consumerist). In what has the potential to be the worst PR disaster since somebody demonstrated the smoking section on the Hindenberg, Sony support apparently refused to repair a console that was under warranty for being ‘too dusty’.
The staff were hostile, and employed the classic "accuse the customer of being an abusive scammer" strategy. Protip for customer service: it is NEVER a good idea to tell the client they’ll have to take legal action against you to get service.
Of course, Sony is far too image conscious to allow such retarded customer relations to continue. We expect a rapid resolution to this case, and suspect there will be an internal memo to all call centers to the effect of "Don’t screw over our customers because of something our console does automatically."
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6 Responses to “PS3 warranty disabled by dust disaster?”
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November 10th, 2007
Yeah thats pretty messed up! Sony get your s**t straight. Thats just bad business. Your telling me that Microsoft will set aside 1 billion USD for the rrod problems, but sony cant fix a f***in dusty console? Im a pretty big sony fan and I think thats some bulls**t.
November 10th, 2007
More classic Sony hate articles.. whats wrong with you people? Not even an ounce of reference material, and NOTHING related to the ACTUAL story. Cant beleive the fanboy editors here.. real professional..
November 11th, 2007
Why are these on google news. These are blogs and it’s really difficult to cut through all of the bias in this story and get to the point…oh yeah, the author hates the ps3. SHOCKER!!!! Does he own and x-box ladies and gentleman….no, no, this is just classy journalism. Ha ha, your references to the ps3 being a nightclub for dust are pure genius luke, genius I tell you. Here’s hoping that Gameinformer picks your articles up based on there sheer research and wit alone.
November 11th, 2007
omg!! This is the dumbest report i’ve ever read, too many f***ing lazy people out there that can’t even vacuum a f***ing console bitching about it not accepting by a company, of course they will not accept a dusty console are you stupid what if this, i gave you a candy that came from a trash can with spit and sh*t in it would you take it??..this stupid news about dust shit, all the system and computer has them so no big deal about it and if your dumb enough to not knowing this what if you cover your face with a plastic bag for a long time would you live?? same as the systems and console those dust need to be removed so it can get some clean air, got it!, “clean air”, go get a dictionary if you don’t know sh*t….and btw I’m no fanboy I own all system so don’t !!OMFG Fanboy!! on me, my 360 is dead last month(actually thats my 5th xbox 360) and not planing to buy a new one cause I can’t trust that crap no more and im tired of this shipping it to M$ every month…
November 11th, 2007
Just sent my Dyson back after reading this article and bought a PS3. The house is spotless now. Thank you Sony.
December 2nd, 2007
lol fuckin idiot. i guess the 3 red lights on the 360 dont attract much dust do they.