Microsoft hit with lawsuit over Xbox live outages
By Jonathan Schlaffer
This shouldn’t really be any surprise. Over the holidays, Xbox live experienced almost two weeks of random up and down times with problems ranging from login, account issues to being kicked off the service and being unable to reconnect. Some users even purchased new Xbox live subscriptions just to be able to sign on.
Despite offering up a free Xbox live arcade game and what amount to a public apology by Xbox live general manager, Marc Whitten, three residents of Texas don’t think it’s enough and have hit the company with a class action lawsuit.
Benjamin J. Romano of the Seattle Times says that the complaint revolves around Microsoft’s knowledge that there would be increased traffic and new Xbox live users over the holidays and that the company “failed to provide adequate access and service to XBOX Live and its subscribers.”
Therefore the complaint alleges that this is a breach of the Xbox live subscription contract which range in price from $30 to $50 per year. However, Microsoft guarantees no level of minimum service to Xbox live users.
The company declined to comment.
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Tips N4G
January 5th, 2008
I am tracking each day(every 10 minutes) the status of xbox live, and creating
statisical images, this shows the biig picture on how “live” xbox-live actually is
http://www.acddv.com/
Also these statistics are available for the public as-well
Cem Aykan
January 5th, 2008
The effort by XBL to apologize for the problems doesn’t come close to satisfying the ingredients for an effective “perfect” business apology for Live costumers. MCSFT should at least consider some of the advice here:
http://www.perfectapology.com
Following these recommendations will go a long way toward regaining the customer loyalty lost as a result of these serious service problems.
PFG
January 5th, 2008
It was a matter of time before someone got angry enough to do this.