Xbox 360 repair breaks downloaded content

January 13, 2008

windowslivewriterfaultymicrosoftxbox360sfloodukmarket-de42smashxbox5 It’s almost a forgone conclusion that if you don’t have one of the new Xbox 360s chances are good that, at some point, you will get a “red ring of death” and have to send it in for repair.  If you do, chances are also good, all your downloaded content will no longer work thanks to Microsoft’s DRM.

One Xbox 360 owner has written all about his experience on his blog.  The Xbox 360 red ringed and was sent in for repair, after it was returned, all the downloaded content was broken and would not play.

He had spent almost $200 on the Xbox marketplace for Arcade games and game add-ons.  Microsoft support has also been no help in resolving the issue, either they don’t know how or simply don’t want to put the time into it.

I don’t see the point of having such pervasive DRM in Xbox 360 purchases as they will only run on the Xbox 360 and retrieving the files to share can be done but it isn’t easy.  Most users just want to play their games and use the download content, I’m sure an intrepid few would find a way to share the content but that’s far too much work for most.

It’s a bad situation and it’s made even worse by DRM that works almost like it does in Vista, change the hardware and the content is no longer valid.  Or, at least that’s what I assume is going on as Microsoft could use any number of methods to fix the red ring of death issue.

It doesn’t appear that there is any easy fix for this but maybe Microsoft could make some kind of “backup utility” for the Xbox 360 to help prevent this sort of thing from happening to others.  I know that will never happen and even if it did, the program would cost extra.


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